Cancellations, No Show, and Late Policy

Cancellation Policy

If a rider cancels…

  • More than two hours before the scheduled pickup time, no charge is made.
  • Less than two hours before the pickup time, he/she will be charged the service fee rate, a $5.00 fee which will be paid to the driver.  No incentive offered through UZURV will be paid.

If a driver cancels…

  • More than two hours before the scheduled pickup time, the driver will be charged the service fee rate that existed at the time the reservation was made.
  • Less than two hours before the pickup time, he/she will be charged the service fee plus a cancellation fee of $5.
  • He/she WILL BE SUSPENDED from using the system and contacted by the UZURV Operations Team for more information.

Note: When a driver cancels, the rider’s existing reservation request will immediately be sent to the UZURV Feed so all drivers can view it in order find a replacement ASAP.

No Show Policy

We ask that users allow 15 minutes past the pick up time before reporting their rider or driver as a no show. Riders should schedule their pickup times accordingly.

If a rider is reported as a no show…

  • He/she will be charged a penalty and the driver will be paid $5.00.  No incentive will be paid.

If a driver is reported as a no show… 

  • He/she will be charged the service fee rate that existed at the time the reservation was made, plus an additional no show fee of $5.
  • He/she WILL BE SUSPENDED from using the system and contacted by our Operations Team for more information.

Late Policy

If a driver is reported as late for a pickup (more than 15 minutes past the reserved pick up time)…

  • He/she will lose the incentive for that trip.
  • Continual late reports may result in suspension from the program
  • Exceptions can be made by Operations team if circumstances prove to be beyond the control of the driver.


Please Note: 360 Care may suspend or deactivate a user for any reason and at any time to maintain the integrity of the 360 Care product. Any user suspended or deactivated can appeal this decision by contacting support@360careride.com.